We Understand Your Concern
If you’ve seen Banking Circle on your bank statement and are worried about fraud, we’re here to help clarify.
Who We Are
Banking Circle is a business-to-business (B2B) bank. We provide payment and account services to companies such as Payment Service Providers (PSPs), marketplaces, and regulated financial institutions. We do not offer accounts or services to private individuals.
Why Our Name Appears
Your PSP or merchant i.e. the party sending payments on your behalf, uses Banking Circle’s infrastructure to process payments. This is why our name may appear on your bank statement. We will never hold bank accounts in your name or hold a direct relationship with an individual.
Important:
- Banking Circle does not hold your funds or manage your account directly.
- Given we do not hold your funds, we cannot block transactions or return funds, as we only process payments for our direct clients.
What to Do If You Suspect Fraud
If you believe you’ve been defrauded, it is important to act fast. Please follow these steps:
- Contact your bank, building society or payment processor immediately
Tell them about the transaction and ask them to raise a recall or dispute. They have direct visibility of your account and can act faster. - Cease contact and stop all communications immediately
The scammer may provide contact information for support, this is likely part of the same scam therefore cease all communication. - Report the matter to the police
Report to the police or the respective fraud/scam support agency in your jurisdiction where applicable. - Reach out to us
If your bank or processor cannot assist, reach us via our contact form.
