Request to Pay – created as a flexible way for bills to be settled between people, organisations and businesses – is emerging alongside contactless and Buy Now Pay Later as a cornerstone of payments in the digital era.

While still in its infancy, staggering growth numbers in recent years from specialist Request to Pay providers suggest enormous appetite for such services – and both governments and Banks are responding.

However, recent research found that fewer than one in five European Banks currently offer Request to Pay solutions. In this paper, we explain why offering Request to Pay significantly expands Banks’ customer service offerings and how they can and should be preparing.