Report fraud or payment scam

If you think you've been scammed through a Banking Circle account, follow these steps to report fraud or get in touch with our support team.

Banking Circle is a digital bank that operates in the business-to-business (B2B) space offering bank accounts, foreign exchange and payment services to financial institutions (regulated Banks and Payments businesses), corporations and marketplaces.  We use best-in-class transaction monitoring to detect sanctions and anti-money laundering (AML) fraud.

Our relationship is with Payments businesses and Banks who hold a master account with us.  Some of our clients offer services to private individuals, small businesses and merchants.  Banking Circle does not provide accounts or services directly to individuals or businesses.

We occasionally receive reports of fraud relating to funds that have been paid into a Banking Circle account that has been assigned to an organisation that has a direct relationship with one of our clients.

Because we do not interfere with activities on the accounts our clients issue to their end customers we cannot access transaction information or see whether a payment has been fraudulent.

Reporting fraud relating to a Banking Circle account

If you think you’ve been scammed via a Banking Circle account and want to recall your payment, you should contact your bank or payment processor directly.

If you believe you have been affected by a payment scam or fraud linked to a Banking Circle issued account, please complete the following steps:

  1. Contact your bank or financial institution to notify them of the fraudulent transaction, including the source of the fraud (i.e. the name of the account or organisation you sent the payment to).
  1. Fraud is a criminal offence and we would strongly encourage you to report fraud to the police in your jurisdiction.
  1. If your bank or financial institution is unable to assist, please contact us via our contact form providing as much information as possible about the transaction. We will strive to contact you within 5 business days. Please note that as we may need to contact the account issuer and await their response, our investigations may be impacted by delays beyond our control.

If after completing these steps you feel that your request has not been resolved, you can contact us to file a complaint.

If you need to query a transaction, please contact our customer service team.

If you do not know who carried out your transaction, you can use our contact form so that we can forward your request accordingly.

Please note that we are not able to discuss fraud-related queries via social media. Banking Circle is an online bank and does not have physical branches at any of its locations.

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