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IT Support Engineer

Join our team

Are you experienced in IT Support with solid technical skills and a highly customer focused approach? We offer you the chance to be a part of a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network.

The position and why we need you

At Banking Circle we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand.

To support that and our exciting growth journey, we are looking for a highly skilled and motivated IT Support Engineer that is willing to provide the best and fastest service internally to achieve the highest user satisfaction possible. This role supports offices throughout Europe.

The successful candidate will provide onsite support where he will be based but will also provide remote assistance in all other locations, this position will be the second level of support.

Banking Circle is seeking candidates that are willing to work hard, enjoy their time and join us in our fast-paced growth journey. The right candidate will be service minded and motivated by team success. You will need to be energetic, innovative, and able to adapt to new processes while receiving a high volume of tickets. You will also be flexible, committed and demonstrate the ability to maintain a high level of productivity while maintaining an excellent quality of support.

Key Responsibilities

  • Take ownership of the user’s issue & provide remote/onsite IT Support
  • ​Investigate, diagnose, solve issues, and update tickets accordingly
  • ​Keep all documentation, processes, and work instructions up to date
  • ​Install and configure all kinds of hardware/software including the support of offices moves
  • ​Management of user accesses well as on/off-boarding employees
  • ​Manage software and licenses as well as stocks of equipment
  • ​Participation in projects through assigned tasks
  • Assisting in the completion of scheduled maintenance and upgrade activities

Skills & Qualifications

To be the right candidate for this position, we expect you to have at least 3 years of experience in a similar role.

Your problem-solving skills are second to none and you enjoy helping your colleagues whatever their problems might be. You communicate well with people at all levels, and you are also a true team player who is curious and eager to learn new things every day.

Technologies used on daily basis:

  • Windows Server 2008-2016
  • ​Windows 10
  • ​VMWare
  • ​SCCM 2012
  • ​Office 365 / Exchange
  • ​Active Directory
  • ​Jira ServiceDesk
  • ​DHCP
  • ​DNS
  • Cloud management (Azure)

​It is a plus if you’re also familiar with:

  • Sharepoint
  • ​SFTP
  • ​PowerShell
  • ​Cisco Meraki
  • ​Firewalls
  • PRTG network monitor

As Banking Circle is an international company it’s a requirement that you are fluent in English, if you master other relevant languages, it will be an asset.

The position will be based at Banking Circle’s offices in Copenhagen.

Join Banking Circle

If this position has caught your interest and you have what we’re looking for, then please send us your resume and application via the apply link. As we will be conducting interviews continuously, we urge interested candidates to reach out as soon as possible. If you have questions about the position or what it’s like to be a part of Banking Circle do not hesitate to contact Kheira Nougal from our People Team on +352 691 370 580.

Banking Circle offers a competitive compensation package and a dynamic and collaborative culture that values personal initiative and professional achievements. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. Please note that we do not accept applications by email.

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