Incident Management Lead – Luxembourg or Copenhagen

Are you interested in joining a growing business, at the cutting edge of the global banking and payments sector? If so, we offer you the chance to be a part of a unique and vibrant company with more than 300 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network.

The position and why we need you

At Banking Circle we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand. To support that and our exciting growth journey, we are looking to hire a skilled Incident Management Lead who will initially be tasked with defining and building a new Incident Management Process. After a successful implementation you will be responsible for the daily management of the incidents along with continuous improvement of the process as well as related processes. You will be part of the Business Resilience Team reporting to the Head of Business Resilience.

Key Responsibilities:

  • Build and implement Incident Management Process
  • Define process with Risk and Governance
  • Carry out continuous process improvements
  • Responsible for daily Incident Management

Skills & Qualifications

To be the right candidate for this position, we expect you to have demonstrated experience with building incident management and implementation of new processes, ideally within finance, insurance, or another regulated sector. You preferably also have a relevant educational background on BSs level (or equivalent) as a minimum. As a person you lead the way for others by stepping in front and showing how it is done. The role also calls for experience in both project and change management. Finally, communication and stakeholder management skills are considered key. As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing. Mastery of other relevant languages will be an asset. The position will either be based at Banking Circles headquarters in Luxembourg or our office in Copenhagen.

Join Banking Circle

If this position has caught your interest and you have what we´re looking for, then please send us your resume and application via the apply link. As we will be conducting interviews continuously we urge interested candidates to reach out as soon as possible. If you have questions about the position or what it´s like to be a part of Banking Circle do not hesitate to Maybrit Lind from our People Team on Phone +45 53863791. We may carry out certain background checks as part of our hiring process to assess candidates’ fitness and character are adequate for the job position offered. The background checks we carry out depend on the job position offered, but may involve credit checks, litigation checks including past or pending civil or criminal proceedings against candidates, sanctions screenings and adverse media checks. We will also require the disclosure of any criminal convictions through the provision of a criminal record or equivalent depending on your place of residence, to the extent permissible. For more information on why and how Banking Circle will process your personal data as part of your application please visit

​​Banking Circle offers a competitive compensation package and a dynamic and collaborative culture that values personal initiative and professional achievements. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. Please note that we do not accept applications by email.

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