Client Service Officer

THE JOB

The role of Client Service Officer will be to deliver best in class client service to new and existing clients of Banking Circle. The Client Service Officer will work to strict deadlines in line with Service Level Agreements to deliver a great client experience. The successful applicant will act as a key interface with clients for all business as usual activity in line with clients Banking Circle solutions.

Responsibilities:

  • Manage client queries to strict deadlines
  • Assist in client communication
  • Analyse and resolve issues promptly
  • Develop process improvements to enhance service
  • Work in compliance with Banking Circle policies and procedures
  • Maintain a client-focused work ethic in line with Banking Circle values
  • Build a positive and productive relationship with Clients
  • Escalation to management on complex client issues and solutions

YOUR PROFILE

The successful candidate will have great attention to detail and excellent communication skills both written and verbal. The Client Service Officer will act as first point of contact for clients and will need to coordinate client queries internally with relevant specialist areas to provide the right outcome for the client. You will need to provide a proactive approach to pre and after-sales support to Clients.

Skills preferable:

  • Self-motivation and teamwork
  • Strong attention to detail
  • Ability to identify risk and resolve effectively
  • Planning, organising and Time management
  • Managing relationships
  • Excellent communication skills (written and oral)
  • Knowledge of Microsoft applications
  • Strong interpersonal and relationship building
  • Commercial awareness
  • Ability to work well under pressure and remain focused on delivering an excellent service
  • Knowledge of Banking Circles products would be an advantage
  • Minimum of previous experience of 2 years within Finance Service / Banking Industry

WE OFFER

  • An opportunity to join a truly growth-embracing culture, which will commit to help you grow personally and professionally
  • An opportunity to work as part of a dynamic and very ambitious team with highly educated and dedicated
  • colleges and, in an informal and pleasant working environment
  • An opportunity to join a company imbued with entrepreneurial spirit and passion, where open communication and collaboration are supported
  • An opportunity to work in a newly formed fast-growing company
  • An opportunity to work in a rapidly growing and technologically changing sector

INTERESTED?

Please apply using Apply button – please do not apply via e-mail.

Apply now

For any further information please contact external Recruitment Consultant: Michael Thøisen xmict@bankingcircle.com

Get in touch

Email us at info@bankingcircle.com and one of our team will be in touch shortly.