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Client Service Analyst

Join our team

Would you like to use your talent and expertise where it really matters by serving as the point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role

We are looking to hire a skilled Client Service Analyst, to join our Client Service team in London, reporting to the Head of Client Services.

In this role you will get the chance to work with the Operations department, delivering against strict SLAs and driving the continuous improvement agenda within the department.

What you will be doing

  • Manage client queries to strict deadlines
  • ​Assist in client communication
  • ​Analyze and resolve issues promptly
  • ​Develop process improvements to enhance service
  • ​Work in compliance to Banking Circle policies and procedures
  • ​Maintain a client focused work ethic in line with Banking Circle values
  • ​Build a positive and productive relationship with Clients
  • ​Escalation to management on complex client issues and solution

What we are looking for

To be the right candidate for this position, we expect you to have at least 2 years of experience in a similar role with a proven track record. You must have knowledge/experience within Financial Institutions and payments.

Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulate goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution oriented.

The position would be based at Banking Circle’s office in London.

As Banking Circle is an international company it is a requirement that you are fluent in English, both verbally and in writing. If you master other relevant languages, it will be an asset.

Would you like to join us? 

We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that we do not accept applications by email.

If you have questions do not hesitate to contact Svetlana Stetchi from the People team by email No agencies, please.

We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances.

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