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Business Analyst, Commercial CRM

Join our team

Are you an experienced Business Analyst with extensive CRM experience who can help us scale our business? Then look no further!

We offer you the chance to be a part of a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide, who are all passionate about creating next-generation mission-critical financial services infrastructure and leading the rise of a super-correspondent banking network.

The position and why we need you

At Banking Circle, we want to make an impact that pioneers the industry and creates instant value for our clients. But we also want to be a best-in-class employer where innovation and career development is going hand in hand.

We have an ambitious plan to strengthen our commercial setup by becoming much more data-driven, introducing a more structured approach to pipeline management, and improving client journeys. As Business Analyst in our commercial CRM stream, you will be working with business needs and requirements needed for CRM to successfully deliver our commercial ambitions. This includes areas such as marketing, sales, and client service. You will engage with stakeholders and users within the commercial organisation as well as clients to understand their workflows, needs and pains.

You will be part of the dedicated commercial delivery stream together with a Product Owner, Product Specialist, developers, UX Designer and a Scrum Master, and you will report to our Head of Business Solutions.

Key Responsibilities

  • ​Ensure that CRM deliveries and new features are properly scoped
  • ​Ensure requirements are documented so that developers can work effectively
  • ​Collaborate with the UX Designer to ensure CRM improvements are supported by UX research and design
  • ​Educate and follow up with CRM users to ensure the success of CRM
  • ​Become an expert in the CRM system (MS Dynamics 365)
  • ​Conduct workshops with the commercial organisation and CRM team

Skills & Qualifications

To be the right candidate for this position, we expect you to have a relevant educational background within IT or Business, and 5+ years of working experience in an applicable role where you have a minimum of 2 years of experience as a Business Analyst in an agile development setup.

You have experience supporting a commercial organisation with CRM, using Microsoft Dynamics 365. Furthermore, you can dissect and restructure complex business challenges, while keeping an eye for details and seeing the big picture at the same time.

As a person, you are approachable, self-driven, collaborative and have a can-do attitude. You are a great team player, who is interested in new challenges, technologies and business.

As Banking Circle is an international company it’s a requirement that you are fluent in English, both verbally and in writing. If you master other relevant languages, it will be an asset.

The position will be based at Banking Circle’s office in Copenhagen.

Join Banking Circle

If this position has caught your interest and you have what we’re looking for, then please send us your resume and application via the apply link. As we will be conducting interviews continuously, we urge interested candidates to reach out as soon as possible. If you have questions about the position or what it’s like to be a part of Banking Circle do not hesitate to contact Katja Linnea Serritzlew, Global Recruitment Partner on kals@bankingcircle.com (No agencies please).

Banking Circle offers a competitive compensation package and a dynamic and collaborative culture that values personal initiative and professional achievements. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. Please note that we do not accept applications by email.

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